PRIVACY POLICY

Last Updated: 12 June 2026

At The Weight of Silence, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or make a purchase.

Information We Collect

When you place an order or interact with our website, we may collect personal information including:

• Full name
• Shipping and billing address
• Email address
• Phone number
• Payment information
• Order history
• Device and website usage information

Payment details are processed securely through our payment providers. We do not store your full payment details.

How We Use Your Information

We collect your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve our website and customer experience
• Prevent fraud or unauthorised activity
• Send marketing emails (only where consent has been provided)

Shipping & Third Parties

To deliver your order, we may share necessary information with trusted third-party providers including:

• Australia Post (for shipping and tracking)
• Payment processors
• Website and ecommerce service providers

We only share the information necessary to provide these services.

Marketing Communications

If you subscribe to marketing emails, you may receive updates about new releases, restocks, promotions or events.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

Website Data & Cookies

Our website may use cookies and analytics tools to improve your browsing experience and understand how customers interact with our store.

This may include information such as:

• Browser type
• Device information
• Website activity and pages visited
• Approximate location data

You can disable cookies through your browser settings if preferred.

Protecting Your Information

We take reasonable steps to protect your personal information from misuse, unauthorised access, disclosure or loss.

While we take security seriously, no online platform can guarantee complete security.

Accessing or Updating Your Information

You may request access to, correction of, or deletion of your personal information by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.

Any updates will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Email: [email protected]